Frequently asked questions
Ordering and payment
How do I place an order?
Add your desired products to the shopping cart and complete the checkout process. You will receive an order confirmation by email immediately.
Which payment methods do you accept?
We offer several secure payment methods. View all available options here:
https://www.bobbelhome.com/nl/service/general-terms-conditions/
Is online payment safe?
Yes, all payments are processed through secure connections. Your data is always handled confidentially.
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Shipping and delivery
What is the delivery time?
Delivery usually takes between 1 to 5 working days. For larger products or during busy periods, delivery may take slightly longer. We will always keep you informed about your order.
How will my order be shipped?
We work with reliable carriers and ensure careful delivery to your address.
Will I receive a tracking code?
Yes, once your order has been shipped, you will receive a tracking code by email.
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Returns and cancellation
Can I return my order?
Yes, you have the right to return your order within 14 days after receipt without providing a reason.
How does returning work?
Please register your return via our contact page and follow the instructions. More information can be found here:
https://www.bobbelhome.com/nl/service/shipping-returns/
Who pays for return shipping?
Return shipping costs are at your own expense, unless stated otherwise.
Can I cancel my order?
This is possible as long as your order has not yet been shipped. Please contact us as soon as possible.
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Warranty and service
Do I have warranty on my purchase?
Yes, we apply the legal warranty. This means that a product must meet what you may reasonably expect from it.
What if my product is damaged or defective?
Please contact us directly via:
https://www.bobbelhome.com/nl/service/contact/
We will always provide an appropriate solution.
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Complaints and disputes
I have a complaint, what should I do?
We recommend that you first make your complaint known to us via our contact page:
https://www.bobbelhome.com/nl/service/contact/
We aim to handle every complaint quickly and carefully.
If this does not lead to a solution, it is possible to submit your dispute for mediation via WebwinkelKeur:
https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil
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Privacy and terms
How do you handle my personal data?
We handle your data with care and in accordance with applicable laws. Read more here:
https://www.bobbelhome.com/nl/service/privacy-policy/
Where can I find your terms and conditions?
You can view our terms and conditions here:
https://www.bobbelhome.com/nl/service/general-terms-conditions/
