Frequently Asked Questions – Ordering, Shipping and Returns

Here you will find answers to the most frequently asked questions about ordering, payment, shipping, and returns at Bobbel Home.

 

Placing an Order and Payment

How do I place an order?

Select the desired product, choose the correct variant, and add it to your cart. Then proceed to your cart and complete your order via the checkout page.

Which payment methods are available?

  • iDEAL
  • PayPal
  • Bank transfer
  • Klarna Pay Later with an additional €2 fee
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Changes or Cancellation

Can I change or cancel my order?

As long as your order has not yet been shipped, we can modify or cancel it. Please contact us as soon as possible via [email protected] or call 033 4700700.

Why has the price changed?

Prices may change due to temporary promotions or price adjustments. The price shown in your cart is always the current selling price.

 

Shipping and Delivery

What are the shipping costs?

Shipping costs are automatically calculated based on weight and size. You will see the exact amount during checkout.

Which carriers do you use?

We ship with PostNL, DHL, DPD, or GLS within the Netherlands and Europe.

When will I receive my order?

Delivery usually takes 1 to 5 working days. You will receive a track and trace code once your order has been shipped.

 

Track Your Order

How can I track my order?

Use the track and trace code you receive by email.

I did not receive a track and trace code

First check your spam folder. Still nothing? Send your order number to [email protected] and we will assist you.

Returns and Exchanges

How can I return a product?

Returns are possible within 30 days. Email your order number to [email protected] and we will send you a return label.

What if my product is damaged?

Send us your order number, contact details, and clear photos of the damage. We will resolve the issue as quickly as possible.

Can furniture be collected?

Furniture must be delivered to a pickup point. Collection from your address is not available.